Careers

A great track record, lots of experience, and a thorough process are required to get the job done, but really it’s finding the right personalities to fit our CRI culture that makes the difference. We’ve built a solid team made up of the best people in the industry. How do we know they’re the best? Simple. They go beyond talent and work ethic on a daily basis: they also make having fun a part of their own job requirement.

Field Project Manager

Job Summary:
The Field Project Manager (FPM) is the CRI representative for our customers, installation partners and other 3rd party suppliers in the field. In this role they are responsible for managing the installation process of a given project including on-site supervision. Specifically, they oversee any installation subcontractors and other outside suppliers. They are responsible for the quality of the work, meeting agreed schedules and ensuring complete customer satisfaction for the work performed. They are also responsible for providing documentation, specifications, and all other pertinent details relating to any product issues, labor changes and/or field conditions to the internal team for resolution.

Summary of Responsibilities:

Organizational Interface

  • Respond to internal requests for FPM services and identifies scope of project FPM oversite requirements
  • Interface with project principals, project managers, designers and project coordinators during the “Kick Off” meeting when a project is initiated to provide subject matter expertise early in the project delivery process. On an as needed basis they communicate to the various team members throughout installation if there are any changes to project status, schedule and/or scope, to ensure overall customer satisfaction
  • Provide installation technical consultation to team members, installers, customers, and suppliers as needed
  • Perform plan checks to verify accuracy of technical design specifications and product counts vs. installation drawings/documentation as well as validate design application integrity

Installation Planning

  • Perform site surveys to include path of travel, elevator dimensions, field measurements of new and existing spaces, architectural elements and electrical/data/AV locations related to furniture installation coordination
  • Identifies any potential site specific issues
  • Prepares inventory of existing product, as required
  • Participate in planning and preparing delivery and installation micro-schedules
  • Review drawings and installation requirements with lead installers prior to commencing installation work
  • Attend project meetings as needed and communicate project information to team

Installation Coordination & Supervision

  • Manage relationships onsite between General Contractor, Furniture Installers, and any other trades providing services under or in conjunction with CRI
  • Supervise installation through site visits; reviews status, performance and schedule adherence with lead installer or point of contact through third party vendors
  • Ensure that field paperwork is complete, accurate and processed in a timely manner (i.e. proof of delivery, change orders, product returned to the warehouse, packing slips, BOL’s etc.)
  • Manage field change orders and changes to scope of work; secure customer approval and process paperwork, as required

Punch List/Installation Close-out

  • Manage and lead punch walk upon project completion
  • Develop punch list via Plan Grid and/or Microsoft Excel, to ensure a seamless handoff of the punch list package to the Project Coordinator, and is available for any punch related questions.

 
Desired Skills and Experience:

Experience and Skills: 

  • Self-starting, solution-oriented, energetic, analytical, strategic, creative and results-oriented with a strong background in Project Management
  • Exceptional organizational, administrative and communication skills
  • Highly motivated and can manage their own work schedule with minimal supervision
  • Demonstrates professionalism, integrity and sound judgment in business transactions, and provides the highest level of customer satisfaction
  • Thorough understanding of installation; labor management, product assembly, material handling, staging and sequencing of product, field paperwork, etc.
  • In-depth product knowledge, including the ability to count and specify product from plans or existing workstations
  • Basic knowledge of contract furniture processes: layout and planning, order preparation, order entry/management, project management, warehousing/delivery/installation
  • Basic knowledge of third party practice as it relates to installation implementation; interior construction, building management, furniture manufacturing, shipping logistics, electrical/cabling subcontracting, and building codes (as they relate to furniture),

College degree preferred with a minimum of at least 2 years of project management experience in a related field. Furniture installation experience a plus.  

Requirements:

This position does require regular visits to customer sites. The FPM must possess and maintain a current valid Driver’s License with adequate Insurance and a willingness to travel within the San Francisco Bay Area. This position requires certain physical demands:

  • While performing the duties of this job the employee may be required to travel and to walk jobsites
  • Must be able to lift up to 50 lbs. occasionally
  • Requires standing, walking, repetitive motions, listening and hearing ability and visual acuity
  • While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles; outside weather conditions; and, active construction job sites

Additionally, At times a project will require you to be available early morning, evening and/or weekend work.  

 
If interested in applying to this position, please send your cover letter and resume to careers@cri-sf.com.

Project Manager

Job Summary:

The Project Manager provides overall project management for on-going corporate accounts (as required) as well as short and long term projects from inception to final close out. The Project Manager is responsible for product specification, design consultation, plan, coordinate and oversee all tasks, critical dates, customer and third party relations, budget and deadline requirements and ultimately customer satisfaction.  

Summary of Responsibilities:

  • Primary contact for all project related communications. 
  • Work in tandem with Project Principal (Salesperson) to set customer/project expectations and build customer relationships.
  • Analyze, plan, schedule and implement project requirements.
  • Establish overall project scope and lead internal project team to ensure a coordinated effort including: directing, and often participating in the design and specification process, overseeing pricing and order entry, developing project timelines, and advanced micro schedules, coordinating onsite installations and punch list resolution.
  • Conduct team meetings to ensure all team members understand their role and work requirements.
  • Manage the project budget to include tracking actual vs. projected pricing, order revisions, changes to scope and change orders.
  • Manage the project schedule to ensure product is ordered, delivered and installed on time.
  • Consult with architects, designers, manufacturers, contractors, sub-contractors and end-users to assist with programming, clarify furniture specifications and technical questions, and resolve issues as they arise.
  • Attend project/construction meetings as required.
  • Manage accurate and detailed record keeping, including budgets, pricing summaries, project notes, changes/revisions, and customer approvals.
  • Manage all final project close-out requirements.

Experience/Skills:

  • Bachelor’s degree required with a minimum of 4+ years of project management experience in a related field;
  • Self-starting, solution-oriented, energetic, analytical, strategic, creative and results-oriented with a strong background in Project Management;
  • Exceptional organizational, administrative and communication skills;
  • Working knowledge of construction projects, furniture relocation and installation, trucking, installation labor, furniture manufacturing and shipping, building management and current workplace issues;
  • Demonstrated commitment as a professional, with integrity and sound judgment in business transactions, and providing the highest level of customer satisfaction
  • Must be detailed, organized, flexible and service oriented with the ability to multi-task, problem solve and prioritize effectively;
  • Able to work effectively in a high pressure, deadline-intensive environment;
  • Working knowledge of PC and Microsoft Office software, including Excel, Word and MS Project or similar.   

Project Coordinator

Job Summary:

The Project Coordinator is responsible for the entire sales order fulfillment process, including management of customer orders from order entry through punch list resolution, providing support to sales staff and project managers, accurate and timely service to customers. Coordinates order entry, order management, manufacturers interface and close out of orders. 

Summary of Responsibilities:

Customer Service

  • Understands project scope and order requirements;
  • Communicates with internal project team and/or customers regarding order status, punch list resolution and the scheduling of orders for delivery/installation;
  • Provides clarifications and answers for customer’s questions regarding order issues;

Order Preparation

  • Processes orders and change orders in compliance with established operating procedures;

Order Management

  • Diligently checks all acknowledgments against order to ensure order accuracy; document any price discrepancies, coordinating with Estimating for resolution;
  • Creates status reports and keeps them current;
  • Proactively tracks all orders to ensure timely manufacturing and receipt of product;
  • Works with micro-schedule, if applicable;
  • Schedules deliveries and installations with customers, coordinating closely with Project Managers and the warehouse;
  • Invoices customer for product delivered and work performed;
  • Manages punch list/warranty resolution;

File Control

  • Maintains order files, ensuring file is complete and up-to-date;
  • Closes out files in a timely manner;

Operations

  • Provide accurate billing forecasting to the Chief Financial Officer and ensure all orders are marked for invoicing in a timely manner;
  • Attend team meetings as necessary; and
  • Perform other duties as assigned.

Experience/Skills:

  • Bachelor’s degree preferred with a minimum of 2 years of customer service or project management experience. 
  • Detailed, organized, flexible and service oriented with the ability to multi-task, problem solve and prioritize effectively.
  • Must demonstrate excellent interpersonal skills to foster positive working relationships.
  • Strong time management and resource management skills.
  • Demonstrate professionalism, integrity, and sound judgment in the performance of business transactions, and provide the highest level of customer satisfaction possible
  • Working knowledge of PC and Microsoft Office software, with experience in Word and Excel are required. 

Designer

Job Summary:

Provides design services to Sales and Project Managers including programming, space planning, typical development, finish selection, working/installation drawings and specifications. Work closely with team to ensure accurate plans and specifications, conformance to client’s requirements and all applicable codes. Commit to create high quality project deliverables and a high level of internal and external customer service. Creatively solves design problems and provides design consultation with both the project team and the client. Is proactive in understanding the project scope, timelines, details, and programming.

Summary of Responsibilities:

Design Process

  • Review Design Service request (DSR); acknowledges receipt and dead line.
  • Participates in client meetings and internal team meetings throughout the life of the project.
  • Participates in mock up review with client and project team.
  • Engages in project by visiting the site, participating in internal kick-off meetings, and tracking design tasks and progress in team and department documents and spreadsheets.
  • Develops block and space plans; gains customer approvals.
  • Develops finished working drawings for specifications and installation; validates plans against construction, electrical engineering, and A&D drawings; validates compliance to building and ADA codes.
  • Lays out electrical/data locations for specified product.
  • Creates 3D drawings, elevation, and renderings that illustrate the potential of the design to help sell the proposed furniture to the client.
  • Created finish sheets and boards, to provide visual representation to the project team and client to confirm design development.
  • Develops product specifications in drawing and worksheet; plan check specifications against plans; prepare specifications order-entry ready.
  • Prepares client ready design documentation and organizes deliverables in a clear and presentable manner.
  • Manages changes and revisions, and organizes drawing files accordingly.
  • Conducts field measures and punch-list review with field project managers or project managers when applicable.
  • Collaborates with ancillary department to develop cohesive furniture package and provide design consultation on finishes, form, function, and style.
  • Actively tracks and logs design hours for the life of the project and can evaluate past records to estimate hours needed for future projects.

Departmental Practices

  • Maintains detailed and extensive project documentation, including records of all key decisions, phone conversations, approvals and sign-offs, and notes from project meetings.
  • Manages adherence to deadlines and quality of design work and specifications.
  • Stays current on product updates, discontinuations, trends and new releases, technology, industry events, and market needs.
  • Communicates effectively and collaborates with internal project team.
  • Shares “lessons learned” with functional team to enhance knowledge amongst the group.
  • Effectively self-manages workload, deliverables, and deadlines.
  • Engages in the project from start to finish, offering design consultation throughout the life of the project.

Experience & Skills:

  • College degree in interior design, architecture or related field preferred.
  • 2-5 years of working interior design experience.
  • Computer literate with proficiency in AutoCAD, CAP 20-20, Sketch-Up, and CET.
  • Strong interpersonal and communication skills and the ability to interact effectively with a wide range of people both within and outside the company.
  • Strong organizational and administrative skills.
  • Good oral and written communication skills.
  • A commitment to professionalism, integrity and sound judgment in business transactions.
  • Able to provide the highest level of customer satisfaction.

Contract Furniture/Industry Knowledge

  • Knowledge of contract furniture product desired, including systems, filing, case goods and seating.
  • Strong knowledge of interior design field and current practices.
  • Understanding of workplace environment issues (ergonomics, technology integration, teaming, alternative officing, etc.).
  • Working knowledge of contract furniture, building codes, ADA regulations, Electrical Code, etc.
  • Understanding of contract furniture processes, facility needs, including order preparation, project management, order management and delivery/installation.

Staff Accountant

Job Summary:

The Staff Accountant is responsible and involve with company’s asset, budget management and setting up AR policies and procedures, and full-support with month-end closing. This role is also responsible with making sound credit decisions to minimize bad debt risks and to maximize accounts receivable collections by using available credit data and financial information. Assess customer financial conditions and authorize applicable credit terms, reconcile statements/billings and negotiate customer disputes.  Assess supplier financial conditions to determine applicable supplier status and to negotiate favorable CRI payment terms. Provide monthly, concise and clear account updates to sales team and to management.

Summary of Responsibilities:

  • Assist with monthly and year-end operations of the Accounting and Finance Depts.
  • Responsible for Accounts Receivable management to minimize past dues and bad debts.
  • Manage the processing of cash receipts, recording of revenue and receivable.
  • Responsible for vetting client and vendor for credit worthiness.
  • Evaluate to approve quotes to be booked for new/existing customers based on credit assessment and payment history.
  • Implement & responsible for credit and collections policies and procedures.
  • Negotiate with delinquent customers to set up payment plans when required.
  • Prepare and analyze the monthly budget/forecast to actual variance reports by dept.
  • Assist in general account analysis and reconciliations.
  • Responsible for monthly filing of bank reports and related required bank reports.
  • Responsible for filing out of state sales tax.
  • Provide monthly collections status updates with Sales and Account Managers.
  • Serves as back up in processing monthly commission reports.
  • Assist in the development of annual budgets and quarterly forecasts.
  • Point person in tracking and maintaining company insurance policies, renewals, leases, and fixed assets.
  • Assist on special projects as assigned by Management.
  • Provide back-up support to the Accounting team

Requirements:

  • Bachelor’s degree in Accounting, Finance or Business. A minimum of 4 years in Accounting with at least 4 years with major business to business credit and collections experience desired. Sales Tax knowledge preferred.
  • Experience with Accounting systems and Microsoft Office Suite with emphasis on Excel. 
  • Ability to manage multiple projects simultaneously.
  • Strong organizational, analytical and problem-solving skills.
  • Team player and can collaborate with other teams in the organization. Hands-on detail orientated tasks. Strong verbal and written communication skills required.